Built for sport, Cortex is a platform that connects data, content and commercial inventory, elevating the fan experience and generating new multi-channel revenue opportunities for rightsholders.
We are seeking a passionate and hands-on Manager, Partnership Success to work closely with our channel partners and ensure strong satisfaction ratings, seamless onboarding and manage our ongoing collaborations in training, marketing and sales.
The Manager, Partnership Success will play a crucial role in supporting the company's indirect sales strategy. This role requires a blend of customer service skills, proactivity and problem solving to best enable our channel partners; ultimately driving revenue success for Cortex.
Cortex is a new brand with an exciting future, but built upon a 9 year legacy of working with major global sports rights holders. This is a great opportunity for an emerging and ambitious person to take this strong foundation and drive growth of a brand with a new vision, and in turn supercharge their career in the sports, media and technology industry.
Key Responsibilities (estimated % of time spent on task)
- Partner Onboarding (30%)
- In conjunction with the Director, Customer Success design and implement effective onboarding processes to ensure partners are set up for success
- Ensure all channel partners align with the company’s brand, mission, and values through consistent communication and guidance
- Relationship Management (Continuous)
- Build and maintain strong relationships with key partners
- Provide regular communication and support to ensure partners have the resources they need to succeed
- Be the first contact for conflict resolution and problem-solving to address any issues that may arise
- Identify opportunities to grow and expand the partnership
- Sales Enablement and Training (20%)
- Ensure that partners have the skills and knowledge they need to sell the company's products effectively
- Rollout training programs that equip partners with the necessary skills and knowledge
- Provide sales tools and resources, such as sales collateral, demos, and presentations
- In conjunction with the Product Team, ensure partners understand the company's products, value proposition, and competitive landscape
- Performance Management and Optimization (30%)
- Establish metrics and targets to measure channel performance and identify areas for improvement
- Set KPIs and targets for channel partners and ensure partners comply with contractual obligations
- Monitor and analyze channel performance data to identify trends and opportunities
- Implement improvement initiatives to optimize channel performance
Candidate Requirements
- Experience
- 3+ years of experience in customer success or channel management, with a proven track record of supporting channel partners against established KPIs
- A deep understanding of partner relationships, and the intricacies of channel management
- Experience working in a fast-paced, high-growth environment
- Skills
- Excellent negotiation and conflict resolution skills to manage partner relationships and resolve disputes.
- Strong data analysis and financial modeling skills to track channel performance and make data-driven decisions.
- An ability to build and maintain relationships with internal and external stakeholders
- An ability to prioritise on an impact v urgency basis, moving dynamically between projects and workloads with ease
- Personal Attributes
- Highly motivated and results-driven with a passion for technology
- A passion for the business of sports, media and technology
- A can-do attitude; a self-starter who wants to drive the company forward
- Ability to thrive in a dynamic and fast-paced environment
- Collaborative, open to feedback and willing to learn
Measures of Success
- Overall retention of channel partners (and associated revenue growth and achievement of revenue targets)
- Return on Investment (ROI) of partner programs and initiatives
- Partner satisfaction and engagement rates, including metrics such as partner retention and satisfaction surveys
Working For Cortex
Cortex offers a friendly and creative environment in our London office base with the flexibility to also work from home.
- Team - A “one team” approach means we work collaboratively across departments and with our clients and partners, sharing and developing knowledge and skill sets.
- Environment - Dedicated to providing the best working environments for staff. Flexible work hours, hybrid working, recently renovated offices and support in setting up at home spaces.
- Inclusivity - Cortex values diversity as an equal opportunity employer and doesn't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age or disability status.
- Progression - Learning, development and career progression are encouraged and facilitated at Cortex, with all roles supplemented with relevant training courses, conferences and internal workshops.
- Connection - Cortex’s expertise and industry connections are unrivalled; senior leaders come from backgrounds in some of the biggest names in sport from Opta to IMG.
- Sport - Being a sports fan is not essential to succeeding at Cortex, but you will be offered the opportunity to experience some of the biggest sporting events in the global calendar.
About Cortex
The Cortex story began in 2015 when CEO Aidan met CTO Ciaran in the innovation laboratories of a university campus outside the youthful, tech-savvy city of Brighton, United Kingdom. Together with the start-up development team, they began to build a solution to a market problem, building technology to create more connected digital ecosystems.
After 9 years developing the product suite in direct partnership with customers, Cortex was launched in 2024 to better serve the digitally diverse sports industry as a quick-to-deploy SaaS platform for data and revenue driven sports marketing.
Cortex products are used by multiple top tier sports organisations and clubs including; Arsenal FC, Formula 1, ECB, the Hundred, Euroleague Basketball, URC, Premiership Rugby, RL Commercial, SA20 and SportFive and well as leading solutions agencies like UNRVLD, Strut Digital, Playfly and Skylark Creative.
Up for the challenge?
This is a rare opportunity to be part of a fast-growing start-up business offering a lot of progression potential, opportunity and personal growth.
Send your CV and something that shows why you’re the perfect person for the job! This can be anything; a supporting email, a video or perhaps a case study of previous work….. the team wants to find out more about you.
To apply, please fill out this application form
